Privacy Policy

Curb ("we," "us," or "our") operates the Curb platform at curb-sales.com (the "Service"). Curb is an AI-powered operations platform for small service businesses. We provide automated call answering, SMS messaging, appointment scheduling, lead follow-up, review requests, payment reminders, and workflow automation on behalf of the businesses that use our platform.

This Privacy Policy describes how we collect, use, store, and share information when you interact with our Service -whether you are a business customer subscribing to Curb, or a consumer whose service provider uses Curb to communicate with you.

By accessing or using Curb, or by providing your phone number to a business that uses Curb, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information Provided by Business Customers

• Account information: business name, owner name, email address, phone number, and industry.
• Payment information: billing details are collected and processed by our third-party payment processor. We store only a tokenized payment method reference -we never store your credit card number, expiration date, or CVV.
• Business content: message templates, workflow configurations, customer lists, and other content you create while using the Service.

1.2 Information Collected from Consumers

When a consumer interacts with a business that uses Curb (for example, by calling the business phone number, sending a text message, or submitting a contact form), we may collect:

• Phone number: provided directly by the consumer to the business.
• Name and contact information: as provided by the consumer to the business.
• Message content: the content of SMS messages and voice calls exchanged between the consumer and the business through our platform.
• Interaction data: timestamps of calls, messages, and appointment confirmations.

1.3 Information Collected Automatically

• Device information: device type, operating system, and browser type when visiting our website.
• Usage data: pages visited, features used, and interaction timestamps.
• Analytics data: we use third-party analytics tools to collect anonymized usage statistics such as page views, session duration, and general geographic region. This data is aggregated and cannot identify you personally.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Send and receive SMS text messages and voice calls on behalf of businesses that use our platform. This includes appointment reminders, estimate follow-ups, job status updates, payment reminders, review requests, and lead follow-up messages.
• Classify and route inbound communications (calls, texts, emails) to the appropriate person or workflow.
• Process payments and manage subscriptions for our business customers.
• Provide customer support and respond to inquiries.
• Analyze aggregate usage patterns to improve the Service.
• Send transactional communications (verification codes, account alerts, service notifications).

3. SMS and Text Messaging

Curb sends SMS text messages on behalf of the businesses that use our platform. This section describes how SMS messaging works within our Service.

3.1 Types of Messages

Messages sent through our platform include:

• Appointment reminders and scheduling confirmations
• Estimate and job follow-ups
• Job status and completion updates
• Payment and invoice reminders
• Review and feedback requests
• Responses to inbound inquiries from consumers

3.2 Consent

Consumers receive messages only after providing their phone number directly to the business and consenting to receive communications. Consent is obtained by the business at the point of contact -for example, when a consumer calls the business, submits a contact form, requests an estimate, or provides their phone number during scheduling. Consent to receive messages is not a condition of purchasing any goods or services.

3.3 Message Frequency

Message frequency varies based on the nature of the interaction. Consumers may receive multiple messages related to an active service engagement (for example, an appointment reminder followed by a completion notification and a review request). Recurring automated messages will not exceed the scope of the consumer's engagement with the business.

3.4 Opting Out

You can opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive a single confirmation message and no further messages will be sent unless you re-initiate contact with the business.

3.5 Help

For help with SMS messaging, reply HELP to any message, or contact us at admin@curb-sales.com.

3.6 Message and Data Rates

Message and data rates may apply. Consult your wireless carrier for details about your messaging plan. Carriers are not liable for delayed or undelivered messages.

3.7 SMS Data Sharing

We do not sell, rent, or share consumer phone numbers or SMS opt-in consent data with third parties for their marketing purposes. Consumer phone numbers and message content are shared only with the specific business the consumer engaged with and with service providers necessary to deliver the messages (see Section 5 below).

4. Voice Calls

Curb provides AI-powered call answering and routing on behalf of businesses that use our platform. When a consumer calls a business using Curb, we may process the call audio to classify the caller's intent and route the call appropriately. Call metadata (phone number, timestamp, duration, classification) is logged and available to the business.

5. Third-Party Service Providers

We share information with the following categories of service providers, solely to operate the Service:

• Telecommunications providers - for SMS message delivery, voice call routing, and phone number provisioning (e.g., Twilio).
• Payment processors - to securely process payments and manage subscriptions.
• Cloud infrastructure providers - for hosting, data storage, and compute.
• AI service providers - for call classification, message routing, and workflow automation.
• Workflow and integration platforms - for orchestrating automated business workflows.
• Analytics services - for anonymized website usage statistics.
• Form processing services - for contact form submissions on our marketing site.

These providers are contractually obligated to handle your data in accordance with their own privacy policies and applicable law. We do not sell personal information to third parties.

6. Cookies & Local Storage

Our marketing site uses cookies from third-party analytics tools for anonymized traffic analysis. The Curb platform itself stores session and preference data in your browser's local storage. You may clear local storage through your browser settings at any time; doing so will sign you out.

7. Data Retention

We retain business customer account information for as long as the account is active or as needed to provide the Service. Consumer contact information and message history are retained for the duration of the business customer's active subscription and for a reasonable period afterward for compliance and record-keeping purposes.

To request deletion of your data, email us at admin@curb-sales.com. We will process deletion requests within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records, regulatory compliance).

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission via HTTPS/TLS.
• Tokenized payment processing -card details never touch our servers.
• Cloud infrastructure with access controls, secrets management, and encryption at rest.
• Role-based access controls limiting data access to authorized personnel.

No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

9. Your Rights & Choices

• SMS opt-out: reply STOP to any text message to stop receiving SMS messages from a business through our platform.
• SMS help: reply HELP to any text message for assistance.
• Account access & correction: business customers can view and update their account information in the Service at any time.
• Account deletion: you may request deletion of your account and associated data by contacting us. We will process requests within 30 days.
• Communication preferences: business customers can manage notification preferences in their account settings.

If you are a resident of California, the European Economic Area, or another jurisdiction with specific data-protection laws, you may have additional rights. Please contact us for more information.

10. Children's Privacy

Curb is a business-to-business service and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date above. Your continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, our data practices, or SMS messaging, please contact us at:

Curb
Wichita, KS
Email: admin@curb-sales.com
Website: curb-sales.com