It's 2 AM and a water heater just burst. Your daytime hours are packed with installs and drain cleanings. Emergency calls need immediate attention, routine calls need professional handling - and both are going to voicemail.
HVAC and plumbing operate on two timelines at once. There are emergencies - burst pipes, no heat in January, AC failures in July, gas leaks - that demand instant response. And there are routine calls - maintenance scheduling, estimate requests, filter replacements, water heater quotes - that still need professional handling. They all come through the same phone line, and you're usually elbow-deep in a furnace or under a sink. Miss the emergency call and someone's house floods. Miss the routine call and a $3,000 AC install goes to the next name on Google. You need someone answering 24/7 who can tell the difference between "my pipes are bursting" and "I'd like a quote on a tankless water heater" - and route each one appropriately.
Curb identifies emergency calls in real time - burst pipes, no heat, gas smell, flooding - and immediately routes them to you or your on-call tech with an urgent alert. True emergencies never sit in a voicemail queue.
For non-emergency repair calls, Curb gathers the issue details, equipment type, address, and availability - giving you a complete service ticket ready to schedule without a callback.
Curb handles routine maintenance inquiries - seasonal tune-ups, filter changes, drain cleaning schedules - capturing the details and queuing them for your dispatcher or calendar.
Every call answered instantly, 24/7. The AI triages emergencies from routine requests like a trained dispatcher who never sleeps.
Automatic text-back letting the customer know their call was received and help is on the way - critical for emergency situations.
Website forms, service requests, and email inquiries captured and organized alongside phone leads.
Instant notifications for high-value opportunities - so a $10K HVAC replacement or whole-house repipe doesn't sit unanswered.
After every completed service call, a personalized review request goes out. Happy customers who just got their heat back are your best source of 5-star reviews.
Leads and service tickets flow directly into your dispatch software or CRM. No double-entry, no lost work orders.
Every morning, a summary of overnight calls, pending service requests, follow-ups due, and jobs ready for review requests.
Post ideas from completed jobs - before-and-after plumbing fixes, new HVAC installs, and seasonal tips that keep your brand visible.
When a homeowner calls back about the AC quote or a furnace repair follow-up, Curb remembers every detail.
A fraction of what you'd pay for an after-hours answering service, and it works around the clock without shift changes or human error. One recovered emergency call or one extra AC install pays for Curb for the entire year.